You’ve got Square. You’ve got the card reader, maybe the loyalty programme, possibly even the fancy receipt printer that makes you feel extremely professional. So why on earth would you need your own app? Great question. And it’s one we hear all the time from Square businesses who are perfectly happy with the tools they’ve…
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Picture this: a customer visits your café, your salon, or your little boutique for the fifth time this month. They rummage around in their wallet, past three different loyalty stamp cards from three different businesses – one of which is so coffee-stained it’s basically a relic – and can’t find yours. So they don’t mention…
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Somewhere in your customers’ wallets right now, there’s probably one of your punch cards. It’s crumpled. It might have gone through the wash. There’s a reasonable chance it’s got someone else’s stamp on it from the time the member of staff just wanted to be nice. And there’s a 47% chance it will never be…
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How to reduce appointment no-shows… Let’s start things off with a number that stings… A service business running 20 appointments a day, at an average value of £65, with a 15% no-show rate, loses over £36,000 a year to empty slots. Not from bad marketing. Not from a slow season. From clients who booked, confirmed,…
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Your Square loyalty app might be the missing piece If you’re using Square, you’ve already solved a big part of running your business. You can take payments easily.You can track transactions.You’ve got visibility over what’s happening day to day. But here’s the part most businesses quietly struggle with: Customers come in once… then don’t return…
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You’ve got bookings. You’ve got payments. So what’s missing? If you’re using Acuity Scheduling and Square, you’ve already done a lot right. You’ve solved two big problems: Customers can book easily Customers can pay easily That puts you ahead of a lot of businesses! But here’s the bit that doesn’t get talked about enough… Even…
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Let’s be honest for a second. Most businesses using Acuity scheduling don’t actually have a booking problem. They have a leakage problem. People start booking… then drop off Customers show up once… then disappear Calendars look full… but revenue feels inconsistent No-shows quietly eat into your week You’re constantly chasing new bookings instead of building…
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Essential metrics, tools, and privacy‑savvy best practices to boost app retention, engagement, and revenue in 2025.
Learn how to effectively utilize push notifications to enhance customer engagement, retention, and drive measurable results for your business.
Getting people through the door once is easy but getting them to come back again and again is where the magic (and profit) happens… In 2025, customer loyalty in coffee shops isn’t just about great espresso anymore – it’s about convenience, connection, and digital touchpoints that keep your brand top-of-mind long after they’ve finished their…
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